(art. 1571 e ss. del Codice Civile). Last updeted: January 2023
Every items we provide are antique, vintage and used, unless it's clearly named as prop or as copy.
The rental policies are under the following clauses:
The duration of the rent is the rental time requested by the customer and it includes the pick up and return days.
The rental days are consecutive and not working days.
The duration of the rental is by customers request. It has to be not less than 1 day.
2. RENTAL FEES
In case of urgency and/or if the goods are confirmed the day before or the same day of the pick up day, an additional fee will be applied (see paragraph 4).
The rental fees – which is calculatad on a percentage of the sale price of the rented good – is a flat rate for the entire period requested (not daily) and it's IVA exclude (where IVA is applicable), as the different fees on the rental estimate.
There are 3 rental fees:
short fee from 1 to 7 days
medium fee from 8 to 21 days
long fee from 22 to 60 days
The minimum rental fee is € 120,00 + 22% IVA (where IVA is applicable) and it's valid when the rental price (and/or the total of them) is below € 120 + 22% Iva.
For more than 60 days, the rental fee is as equal as the sell price (“commercial value”).
The rental fee is not negotiable, except for students, who has 10% of discount over the minumum rental fee.
3. ACCEPTANCE AND DURATION OF THE RENTAL ESTIMATE
The rental estimate has a duration of 15 days. If other customers are interested on the same good, we will contact the first customer, who has the priority and needs to give a confirmation or a cancellation within 24 hours.
The confirmation of the rental estimate has to be only via email and it means the customer subscribse this rental policies and makes the payment. Without a proof of the paymant, we do not prepare the rented goods. If the payment will be on the working day before the pick up, an additional fee of + 20% will be applied.
It's possible to pay in cash or credit/debit cards in the shop, until 2 days before the pick up day: if you are going to pay the same day of the pick up, an additional fee of + 20% will be applied, and the customer will be wait untill the operations of packing etc. are complete.
We do not issue the invoice before the payment in any case, but we provide a numbered order, which can be used as a reference for the money transfer. Please send it back signed via email to firstname.lastname@example.org as approval, and add a contact person of the invoice heading's company in the communication via email, who will recive the invoice later on. In the case we don't recive it, the rental will be consider cancel.
We do not provide estimate by phone, or any messanger apps, but ONLY via email.
4. URGENT RENTAL
A urgent rental is every confirmed rental the day before or the same day of the pick up day, and an additional fee of + 20% is applied.
The confirmation is accepted ONLY by the receiving the numbered order by email and ONLY by immediate money transfer payment. After we receive it, we will prepare the rented goods.
The duration of the packing (that means also the issue of the documents, the ordinay maintenence, the photos of the rented goods, and so on) depends by the rented goods, so we will establish together the picking up time.
5. PAYMENT METHODS
The payment has to be in Euros and has to be before/at the moment of the picking up of the rented goods, through:
CHECK to Crazy Art s.a.s. - only in the shop - 7 days before the picking up
CASH – until € 5.000,00 - only in the shop – 2 days before the picking up
CREDIT or DEBIT CARD - only in the shop (NO American Express) – 2 days before the picking up
MONEY TRANSFER* - sending a copy 2 days before the pick up via e-mail to email@example.com.
We do NOT entrust the rented goods without payment.
The invoice will be send after the payment is recorded.
*PLEASE NOTE: For international payments via MONEY TRANSFER use SEPA for:
- EU Countries (Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain and Sweden);
- the 3 EEA Countries of Norway, Liechtenstein, Iceland;
- and also for Switzerland, Monaco and United Kingdom,
or use OUR option for:
- NON EU Countries.
Please DO NOT USE the SHA option. We will charge the customer for the extra international bank fees and expenses.
6. DEPOSIT, DAMAGE, LOSS, RESPONSABILITY
It is mandatory to sign the rental order, that substitute the deposit check and through which the customer is responable for the rented goods, as weel their loss or damage.
For the objects that cost more than € 2.500,00 and/or for fragile items is requested a deposit check.
In the case the rented goods would be lost or it couldn't be restore for the suffered damage during the rental, the customer accept to pay:
- the entire sale price of the rented good, as a sanction. It is mandatory that the customer collects and discards the rented good according to the law.
- in the case of low damage, the restoration of the good, after an estimate of it, the transportation to the restorer and back to our shop.
In every case, the customer is responsible for the transportation, packaging and caring of the rended good, from the moment it leaves Crazy Art's showroom till the inspection at the moment of the return, and the customer responds for every damages or losses as said in the previous point.
Crazy Art is relived from any responsibility and/or damage to things and/or persons that come from a use and/or misuse of the rented goods, that it has to be treated with careful and attention.
We take photos of the goods before packing: if you need them, please ask for them.
The client is not allowed to apply, for any reason and under any circustamces, any stickers or similar and/or modify and/or clean with any products the rented goods. The extra maintenance (eg removal of stickers, food, and so on) is € 50 + 22% iva every 10 items or less, or it depends from the method and/or the duration of the maintenance, and it's on the client.
It is mandatory that the client respects every ANTI COVID19 procedure as indicated by the law, when they handle the rented goods.
7. CANCELLATION, EXTENSION AND DELAY
In the case of cancellation of the rental 24 hours or less before the pick up, the client will be charge of the 50% of the total ammount + 22% iva (where appicable), as a fine.
In the case of date shift, the customer has to inform us at least 2 days before the delete date and pay the rental before this date.
In case of cancellation of a payed rental more than 24 hours before of the agreed date, we will issue a coupon of the correspondent ammount, that can be use within the 31st of December of the same year. No money refound are expected.
In the case of extension or delay of the rental, as the order reports, and except for mutually agreed communications, an extra fee will be charge as the following rental fee as well as if the rented goods were booked by another customer, it will be charge the loss of earning.
It's mandatory to pay the invoice for the extensions/delay by and no later than 7 days of the issue date. In the case of a delayed payment, the corrent Italian norms will be aplly.
In every case the cusomer has to communicate as soon as possible any delay or extension different from the confirm of the rental.
8. BUYING THE RENTAL GOOD
Some goods are available ONLY for the rental and is NOT possible to buy them. The intention of buying has to be told within the end of the rental.
The rental fee is not discounted from the sell price, not even if the goods are returned damaged or lost.
9. PACKAGING AND TRANSPORTATION
The rental good is given packed, if it's neccessary, and it shall be return in the same condition of packing.
For packaging we use paper, cardboard, and/or plastic that it could be used, and/or recycled and that are recyclable. The customer has the duty to use them again to return the rented good and or discard them as the current Italian norms and laws.
Crazy Art doesn't provide the transportation/delivery service.
10. ADDRESS, OPENING TIME, CONTACTS
The address and opening hours, except for mutually agreed communications, are:
CRAZY ART di Colombo Bianca e C. s.a.s.
Via Merano 18 – second yard, first floor – 20127 Milano (Viale Monza/NoLo area, MM1 Rovereto).
From Monday to Friday: from 10:15 to 12:30 a.m. and from 2:30 to 7:00 p.m.
We do NOT provide any rental service, picking up nor return on Saturday,
e-mail address firstname.lastname@example.org
Phone number+ 39.02.87392122.
For a better choise, to verify conditions, measurments, colors etc. of the goods, please come to visit our showroom and, in any case, for choosing books and small objects, for which we don't provide any photos.